PDFSolution Refund Policy

This Refund Policy applies to all purchases of PDFSolution products and services sold by Pdf solution, including Pro and Business subscriptions and the 24-Hour PDF Pass.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

This applies to both one-time purchases and the first payment of a new subscription. Renewal payments can also be refunded within 30 days of the renewal charge.

2. How to Request a Refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund you can:

• Visit paddle.net, look up your order using the email address you purchased with, and submit a refund request; or
• Email us at contact@pdfsolution.online with your order or invoice reference, and we will arrange the refund with Paddle on your behalf.

We aim to acknowledge every refund request within 2 business days. Once approved, Paddle returns the funds to your original payment method; your bank or card issuer may take a few additional days to post the credit.

3. Cancelling a Subscription

You can cancel a subscription at any time from your billing page. Cancellation stops future renewals, and your paid features remain available until the end of the billing period you have already paid for. Cancelling on its own is not a refund request — use the process in section 2 if you would also like your most recent payment returned.

4. Statutory Rights

Nothing in this policy limits any statutory right of withdrawal or consumer-protection right you may have under the law of your country. Paddle's own refund terms are available at paddle.com/legal/refund-policy.

5. Contact

Pdf solution — refund and billing questions: contact@pdfsolution.online