PDFSolution Privacy Policy

This Privacy Policy explains how Pdf solution ("Pdf solution", trading as PDFSolution, "we", "us") collects, uses, stores, and protects information when you use our website and PDF-processing services at pdfsolution.online.

Pdf solution is the data controller responsible for the personal data described in this Policy and decides the purposes and means of its processing. You can reach us at contact@pdfsolution.online.

By using PDFSolution, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you use PDFSolution, we may collect information such as:

• Information you provide when creating an account
• Email address and account information
• Information required to provide and maintain the service
• Information about the PDF tools you use
• Technical information such as browser type, device type, operating system, IP address, and general usage information
• Information related to payments or transactions when applicable
• Information you voluntarily provide when contacting us

2. Uploaded Documents

PDFSolution allows users to upload documents for PDF processing.

Uploaded documents may contain personal or confidential information. We process uploaded documents only as necessary to provide the requested functionality and operate the service.

You retain ownership of documents that you upload to PDFSolution. PDFSolution does not claim ownership of your uploaded documents.

Because PDF processing may require temporary storage or transmission to supporting infrastructure, users should consider the sensitivity of documents before uploading them.

3. How We Use Information

Information may be used to:

• Provide and operate PDFSolution
• Process uploaded documents
• Authenticate users
• Maintain accounts
• Improve the service
• Detect abuse, fraud, or security issues
• Troubleshoot technical problems
• Respond to support requests
• Maintain service reliability
• Comply with applicable legal obligations
• Provide advertising where applicable

4. Cookies and Similar Technologies

PDFSolution may use cookies and similar technologies for purposes such as:

• Authentication
• Maintaining sessions
• Remembering preferences
• Analytics
• Security
• Advertising

Advertising services, including Google AdSense, may use cookies or similar technologies to provide and measure advertisements.

Users can manage cookies through their browser settings and, where applicable, available cookie preferences.

5. Google AdSense and Advertising

PDFSolution may display advertisements through Google AdSense.

Google and its partners may use cookies and similar technologies to serve, personalize, measure, and improve advertising, subject to Google's applicable policies and user controls.

For more information about Google's handling of data and advertising technologies, users should review Google's applicable privacy and advertising documentation.

6. Legal Basis for Processing

Where the GDPR or comparable law applies, Pdf solution relies on the following legal bases:

• Performance of a contract — creating and maintaining your account, processing your documents, delivering paid plans and passes, and providing support.
• Legitimate interests — securing the service, preventing fraud and abuse, measuring and improving product performance, and business administration.
• Consent — non-essential cookies, analytics and personalised advertising, and any optional marketing messages. You may withdraw consent at any time.
• Legal obligation — tax, accounting, and record-keeping duties, and responding to lawful requests from authorities.

7. Payments and Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

When you purchase a subscription or a 24-hour pass, Paddle collects and processes your payment and billing information (such as name, billing address, country, tax identifiers, and payment-method details) as an independent controller for its own payment, fraud-prevention, invoicing, and tax-compliance purposes. Pdf solution does not receive or store your full payment-card details. We receive only the transaction and subscription information needed to activate and manage your entitlements.

Paddle's own privacy notice is available at paddle.com/legal/privacy.

8. How We Share Information

We share personal data only with the following categories of recipients:

• Service providers and subprocessors — cloud infrastructure, database and file storage, authentication, document-conversion services, analytics, advertising, and email delivery
• Paddle.com, our Merchant of Record, for the sale of our products, subscription management, payments, invoicing, and tax compliance
• Professional advisers, such as legal and accounting advisers
• Public authorities, regulators, or courts where disclosure is required by law

We do not sell your personal data. Third-party providers may process information according to their own privacy policies and terms.

9. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure, including encryption in transit, access controls, and least-privilege database policies.

However, no internet service can guarantee absolute security.

10. Data Retention

Information and documents may be retained for as long as reasonably necessary to provide the service, maintain accounts, meet operational requirements, resolve disputes, prevent abuse, or comply with legal obligations. Account data is deleted or anonymised when it is no longer needed for these purposes, and billing records are kept for the period required by tax and accounting law.

11. Your Documents

You remain responsible for the documents you upload to PDFSolution and must ensure that you have the necessary rights and permissions to process them.

Do not upload documents that you are not authorized to process.

12. Children's Privacy

PDFSolution is not intentionally designed to collect personal information from children.

If you believe a child has provided personal information to PDFSolution without appropriate authorization, please contact us.

13. International Data Processing

Depending on the infrastructure and third-party services used by PDFSolution, information may be processed or stored in countries other than the country where you are located. Where personal data is transferred outside the UK or EEA, we rely on appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.

14. Your Privacy Rights

Depending on your location and applicable law, you may have the right to access your personal data, to have it corrected or erased, to restrict or object to processing, to data portability, and to withdraw consent at any time without affecting prior processing.

To make a privacy-related request, contact: contact@pdfsolution.online. We respond within one month. If you are in the UK or EEA, you also have the right to lodge a complaint with your local data-protection supervisory authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the updated version will be published on this page with a revised "Last updated" date.

16. Contact Us

Pdf solution — for privacy questions or requests: contact@pdfsolution.online